What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-14 days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you have not received a tracking number within 7 business days, please email us at info@premiumproscrubs.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We also offer refunds within 30 days of purchase if you are not satisfied with your purchase. Please email us through the "contact us" section prior to returning items. The customer is responsible for any charges associated with shipping of returned merchandise. Once we have received and inspected the product, a refund of the full amount of your original purchase will be applied to your account. Please include the name and order number on the returned parcels. 
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Please review the Return Policy in it's entirety for further information about returns.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already shipped please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is incorrect kindly notify us via email through the "contact us" section. Of note addresses can only be changed prior to shipment.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-14 business days, but is often less.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email using the "contact us" section or you may email us directly at info@premiumproscrubs.com and we will be happy to assist you as best we can.
For faster response time please attach your name and order number and address the problem clearly, thanks.